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Frequently Asked QuestIons

1

How much do the batterIES and CARTRIDGES cost?

Prices may vary by dispensary or delivery service as independent retailers set their own prices. To find your nearest retailer please visit our Weedmaps Brand Page. Honeyleaf cannabis products are currently only available in California.

2

Am I able to purchase wholesale/bulk?

Please send us a copy of your state business license and contact information to support@honeyleafmj.com, and we will forward it to our wholesale department for follow up. Wholesale or bulk orders are only available to licensed retailers in California.

3

My CARTRIDGE may be clogged, what should I do?

Clogged cartridges may occur from time to time. To prevent clogging be sure to recharge the battery often so that it is always working at its optimum heat level.



Also check out these other troubleshoot and care tips:



  • To clear clogs, try dry hitting it, meaning pull on the cartridge without the battery.
  • Do not charge the battery with the cartridge inserted.
  • Make sure the battery is fully charged before use.
  • Do not use product while the battery is charging.
  • Keep cartridges and batteries away from extreme heat or cold, and humidity.
  • Replace cartridges before they are completely dry to avoid overheating.

4

My CARTRIDGE may be leaking, what should I do?

Minimal leakage may occur from time to time. Use a cotton swab with a small amount of rubbing alcohol to clean residue and see if the problem persists.



To prevent leaking, follow these care tips for cartridges:



  • Keep cartridges and batteries away from enclosed small spaces, extreme heat or cold, and humidity.
  • Do not store cartridges upside down.
  • If leakage persists or is excessive, please contact us at support@honeyleafmj.com.

5

Are the CARTRIDGES warrantied?

Honeyleaf cartridges purchased at a licensed retailer must be full or nearly full to qualify for an exchange. Empty or significantly used cartridges do not qualify for an exchange.



  • Full or nearly full cartridges may be replaced for the following reasons;
  • Cracked or leaking cartridge.
  • Clogged cartridge.
  • Cartridge not making connection with the battery.
  • Cartridge not producing smoke.
  • You must keep the original receipt and bring it with you to the store where you bought the cartridge.

6

Are vaping products safe?

All our products are tested by state-licensed, independent labs to ensure they are free of harmful chemicals such as Benzine, pesticides and metals. Product safety and quality are top priorities for Honeyleaf. We do not add “fillers' ' such as vitamin E acetates to our products. We also maintain the highest quality by only using the purest cannabis extracts and botanical terpenes.